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Cookies Policy

Last updated: November 8, 2024

This Privacy Policy describes how www.revelandco.uk (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a booking from www.revelandco.uk, or otherwise communicate with us regarding the Site and its services (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” refers to the user of the Services, whether as a customer, website visitor, or other individual whose information we collect in line with this Privacy Policy.

Please read this Privacy Policy carefully.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted here, with an updated “Last updated” date. We encourage you to review this policy regularly for any updates.

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2. How We Collect and Use Your Personal Information

To provide our Services, we collect personal information about you from various sources as described below. The information we collect and use may vary depending on how you interact with us and our Site.

Personal Information We Collect

Directly From You
We collect information you provide directly to us through our Services, such as:

  • Contact Details: Your name, address, phone number, and email address.

  • Booking Information: Name, billing and event address, payment confirmation, email, and phone number.

  • Account Information: Username, password, and security questions for account security.

  • Customer Support Information: Any details you provide in communications with us.
     

Certain features of our Services may require you to provide specific information. Choosing not to provide this information may limit your use of certain features.

Usage Information
We may automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies, including:

  • Device and browser information
     

  • Network connection and IP address
     

  • Interaction data with our Services
     

From Third Parties
We may also obtain information about you from third parties, such as:

  • Vendors and service providers who collect information on our behalf (e.g., booking systems).
     

  • Payment processors who collect payment details to process transactions for Services.
     

3. Cookies

Like many websites, we use cookies on our Site to provide, maintain, and improve our Services. You may adjust your browser settings to remove or reject cookies, but doing so may impact your experience on our Site.

4. How We Use Your Personal Information

We may use the personal information we collect for the following purposes:

  • Providing Services: To process payments, fulfill bookings, manage accounts, arrange events, facilitate returns, and enhance user experience.
     

  • Marketing and Advertising: To send promotional materials and tailor the Services and advertising on our Site and third-party websites.
     

  • Security and Fraud Prevention: To detect, investigate, and take action against fraudulent or malicious activities.
     

  • Customer Support and Service Improvement: To respond to enquiries and improve our Services.
     

5. How We Disclose Personal Information

We may share your personal information with:

  • Service Providers and Vendors: IT management, payment processors, booking platforms, and analytics providers.
     

  • Business and Marketing Partners: For the purposes of providing services and advertising.
     

  • Within Our Corporate Group: Affiliates who assist in managing the business.
     

  • Legal Obligations: To comply with applicable laws and protect rights.
     

  • Business Transactions: In the event of a merger, acquisition, or sale of assets.
     

6. Third-Party Websites and Links

Our Site may contain links to websites operated by third parties. We are not responsible for the privacy or security practices of these third parties.

7. Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from anyone under 18. If you believe we have collected such information, please contact us so we can delete it.

8. Security and Retention of Your Information

We take reasonable steps to secure your personal information, but no system is completely secure. We retain personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.

9. Your Rights

Depending on your location, you may have rights regarding your personal information, including:

  • Right to access, correct, or delete your personal information.
     

  • Right to restrict processing.
     

  • Right to portability.
     

  • Right to withdraw consent.
     

To exercise these rights, please contact us at hello@revelandco.co.uk. We may verify your identity before processing your request.

 

10. Contact Information

For more information or to exercise your rights under this Privacy Policy, please contact us at:

Email: hello@revelandco.co.uk
Mail: 22 Waterson Street, London, E2 8HL

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